Sending an automated reply to an email sender from your email address

You can send a pre-formatted reply to all incoming messages while away.

Use this facility to send an automated email reply to any incoming message. This facility can also be used to inform people that you are away or to send an automated response to all incoming email.

How does it work?

This facility is called an "autoresponder".


When activated, any person that sends you and email will get an automatic response from your email address with a pre-defined message.

Examples of typical autoresponder messages:

Auto response 1 - Thank you for contacting me. I am away from the office and will return on "date". All email will be forwarded to "email address" while I am away.


Auto response 2 - Our offices are closing on "Date" and will re-open on "Date".

Auto response 3 - Thank you for your email. One of our staff will get back to you as soon as possible.

Step 1

Go to any pc that has an active internet connection.

Step 2

Open any web browser, i.e. Internet Explorer, Mozilla Firefox or Google Chrome.

Step 3

Type into the address bar and press enter.


Step 4

The following popup will appear. Type your email address in the "User name" field and type your email address Password into the "Password" field. Then press enter to enter into the Webmail interface.


You can find this information on your activation certificate.


Step 5

In the top right of the screen, click your mail address to reveal a menu.


Click on the "Autoresponders" option to enter the setup area.


Step 6

The following Screen will appear. Click on the "Add Autoresponder" Button as indicated below. If you have current Autoresponders they will be listed in the indicated area. You can edit or delete them by clicking on the relevant link.

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Click to enlarge image

Step 7

The following Screen will appear. Add your "Autoresponder" Information as indicated below. Only type in the indicated Areas. Remember that the autoresponder will remain active until you return to this area to delete it. 

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Click to enlarge image

Step 8

The following message will appear to inform you that you have successfully added your "Autoresponder" message.

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Click to enlarge image

Done: You have now successfully setup an Autoresponder message on your email account. You can test it by asking someone to mail you at your email address. They should receive a return message automatically with your pre-defined message if done correctly as per this guide.

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